Privacy Policy

How we collect, use, and protect your information

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Introduction

AYDENS Garage (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book an appointment, or use our automotive services at our facility located at Block 7, Plot 7, Etal Avenue, Off Kudirat Abiola Way, Oregun, Lagos, Nigeria.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, phone number, email address, and physical address
  • Vehicle Information: Vehicle make, model, year, mileage, registration number, and service history
  • Appointment Details: Preferred dates, times, and service requests submitted through our booking form or WhatsApp
  • Communication Records: Messages exchanged via WhatsApp, email, or phone regarding your vehicle service
  • Website Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)

How We Use Your Information

We use your personal information for the following purposes:

  • To schedule, confirm, and manage your service appointments
  • To communicate with you about your vehicle's diagnosis, repair status, and service recommendations
  • To maintain accurate records of services performed on your vehicle
  • To send you service reminders, promotional offers, and updates (with your consent)
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Partners: With trusted parts suppliers or specialist technicians when required to complete your vehicle service
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Protection: To protect our rights, property, or safety, or that of our customers

WhatsApp Communication

When you submit an appointment booking through our website, your information is sent via WhatsApp to our service team. By using our booking form, you consent to receiving appointment confirmations, service updates, and related communications through WhatsApp. You may opt out of WhatsApp communications at any time by notifying us.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for basic website functionality such as Google Maps on our contact page
  • Analytics Cookies: To understand how visitors interact with our website and improve our services

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain your vehicle service records, and comply with our legal obligations. Vehicle service records are typically retained for a minimum of five years to support warranty claims and service history.

Third-Party Services

Our website may contain links to third-party services such as Google Maps and social media platforms. These services have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you access through our website.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Last updated: February 2026